Privacy Policy

Company Name: Soft Alchemy

Soft Alchemy respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

• Personal details you provide at checkout (name, address, email, payment details).

• Information you provide when contacting us (such as email enquiries).

• Non-identifiable data such as cookies, analytics, and browsing information to help us improve our site.
  
  

  How We Use Your Information

  • To process and deliver your orders.

  • To provide customer support.

  • To send order confirmations, shipping updates, or service-related messages.

  • With your consent, to send newsletters or marketing updates (you may unsubscribe at any time).

  Sharing of Information

  We do not sell or rent your personal information. We only share it with trusted third parties (such as payment processors, shipping providers, and analytics tools) necessary to operate our business.
  
  

  Your Rights and Opt-Out

  • You may request access to, correction of, or deletion of your data by contacting us at [email protected].

  • You may opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

  • You may disable cookies in your browser settings if you do not wish to be tracked.

  Data Security

  We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
  
  

  Legal Basis for Processing

  We process your information to fulfil our contract with you (order fulfilment), to comply with legal obligations (tax and accounting records), and on the basis of consent (marketing communications).

  Contact Us

  If you have any questions about this Privacy Policy or the way we handle your information, please contact:
  Soft Alchemy
  Email: [email protected]